Postage and Delivery

Latest Hermes Covid-19 Update

As key workers, the couriers at Hermes are working hard to deliver items right across the country to help people adhere to social distancing and stay at home, as per Government advice. The team are in regular contact with them to update with all procedures, providing them with PPE; and this is being met positively across the country. Please find some helpful information and instructions from Hermes, our core delivery service in the UK, below:

  • We are making some changes to the way our couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps. These include:
    • Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place. This can also be done through our app, within the MyPlaces section.
    • If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
    • For parcels requiring a signature and in line with our contact-free delivery approach, we will continue to sign on behalf of customers when a signature is required. This happens when a customer has given their name when answering the door – with the courier always remaining at least two steps away. When your parcel has been signed for on your behalf, you will not see this on your email notification but will instead be sent a GPRS confirmation and verification that a signature has been received.
    • If there is no safe place available, please be assured that we will always attempt delivery 3 times.

For the latest updates head here.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

Alive will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

If your package is undeliverable, you will be notified as soon as the package is returned to our facility.

UK DELIVERY

We use Hermes 48 as our delivery service. Our standard delivery rate is £3.95 but if you spend over £15 this is complimentary.

You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed. If this is not the case then please let us know by contacting [email protected].

Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility for damage or loss as a result of the customer not collecting the parcel directly.

INTERNATIONAL DELIVERY

*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America - covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) are charged at a flat rate of £5.95 plus a handling fee.

International deliveries to Romania and Bulgaria will cost £19.68; Australia will cost £23.04 plus a handling fee; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee.

Additional charges have been applied to these countries to cover the cost of an international tracked service.

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.

 

INTERNATIONAL WEIGHT RESTRICTIONS

We cannot accept orders above 1.9kgs from the following countries:

Afghanistan

Albania

Algeria

American Samoa

Angola

Anguilla

Antigua & Barbuda

Argentina

Armenia

Aruba

Australia

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire, Saba, St. Eustatius

Bosnia-Herzegovina

Botswana

Brazil

Brunei

Bulgaria

Burkina Faso

Burundi

Cameroon

Cape Verde

Cayman Islands

Chad

Chile

Colombia

Congo

Congo, Dem. Rep. of

Cook Islands

Costa Rica

Croatia

Curacao

Cyprus

Czech Republic

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Eritrea

Estonia

Ethiopia

Falkland Islands

Fiji

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Ghana

Gibraltar

Grenada

Guadeloupe

Guam

Guatemala

Guinea

Guyana

Haiti

Honduras

Hungary

Iceland

India

Iraq

Israel

Ivory Coast

Jamaica

Jordan

Kazakhstan

Kenya

Kuwait

Kyrgyzstan

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Macedonia

Madagascar

Malawi

Maldives

Mali

Malta

Marshall Islands

Martinique

Mauritania

Mauritius

Micronesia

Moldova

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Namibia

Nepal

New Caledonia

Nicaragua

Niger

Nigeria

Norway

Oman

Pakistan

Palau

Palestine Authority

Panama

Papua - New Guinea

Paraguay

Peru

Philipines

Poland

Puerto Rico

Qatar

Reunion Island

Romania

Russia

Rwanda

Saipan

Samoa, West

Saudi Arabia

Senegal

Serbia

Seychelles

Slovak Republic

Slovenia

South Africa

Sri Lanka

St. Kitts & Nevis

St. Lucia

St. Maarten (NL)

St. Martin (FR)

St. Vincent

Suriname

Swaziland

Switzerland

Tanzania

Togo

Thailand

Tonga

Trinidad & Tobago

Tunisia

Turkey

Turks & Caicos Islands

Uganda

Ukraine

United Arab Emirates

Uruguay

Uzbekistan

Vanuatu

Venezuela

Virgin Islands (GB)

Virgin Islands (USA)

Wallis & Futuna

Zambia

Zimbabwe

PRODUCT SHIPPING WEIGHTS

 

Product Weight(g)
Al!ve Body Recovery Bath Flakes 760
Al!ve Post-Workout Body Gel 140
Al!ve In-shower Moisturiser 230
Al!ve Clean & Shave Shower Mousse 210
Al!ve Cooling Shower Gel 230
Al!ve Exfoliating Shower Gel Scrub 230
Al!ve Hydrating Spray Moisturiser 210
Al!ve Energising Body Gel Lotion 230
Al!ve Muscle Ease Foam Bath 540
Al!ve Anti-Perspirant 90

 

 


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