Postage and Delivery

Latest Hermes Covid-19 Update

As key workers, the couriers at Hermes are working hard to deliver items right across the country to help people adhere to social distancing and stay at home, as per Government advice. The team are in regular contact with them to update with all procedures, providing them with PPE; and this is being met positively across the country. Please find some helpful information and instructions from Hermes, our core delivery service in the UK, below:

  • We are making some changes to the way our couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps. These include:
    • Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place. This can also be done through our app, within the MyPlaces section.
    • If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
    • For parcels requiring a signature and in line with our contact-free delivery approach, we will continue to sign on behalf of customers when a signature is required. This happens when a customer has given their name when answering the door – with the courier always remaining at least two steps away. When your parcel has been signed for on your behalf, you will not see this on your email notification but will instead be sent a GPRS confirmation and verification that a signature has been received.
    • If there is no safe place available, please be assured that we will always attempt delivery 3 times.

For the latest updates head here.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

Alive will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

If your package is undeliverable, you will be notified as soon as the package is returned to our facility.


We use Hermes 48 as our delivery service. Our standard delivery rate is £3.95 but if you spend over £15 this is complimentary.

You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed. If this is not the case then please let us know by contacting [email protected].

Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility for damage or loss as a result of the customer not collecting the parcel directly.


Important update...

We are currently unable to provide our regular international shipping service due to the temporary suspension of sanitary shipments to selected locations outside of the UK. We are therefore only able to deliver to the UK at present. Rest assured, we are working hard to provide our usual delivery service, as soon as possible.

Under normal circumstances, we send all international parcels (outside of the UK) on a tracked service as standard for complete customer satisfaction.

A breakdown of relevant pricing for all countries can be found below (scroll to see all costs):

£14.50 £19.50 £28.50 £32.50 £41.50 £49.50
Singapore Taiwan Croatia Bosnia-Herzegovina Afghanistan Algeria
Hong Kong Israel Czech Republic Canary Islands Anguilla American Samoa
United Arab Emirates Japan Estonia Bahrain Antigua Andorra
Qatar Faroe Islands Hungary Brunei Argentina Angola
Egypt Vatican City Latvia Greenland Aruba Armenia
Jordan China Lithuania Indonesia Bahamas Azerbaijan
Cyprus New Zealand Poland Liechtenstein Bangladesh Belarus
Australia Norway Slovakia Philippines Barbados Benin
Malta Austria Slovenia Russia Belize Bhutan
Kuwait Bulgaria Albania Thailand Bermuda Botswana
India Denmark Serbia Bolivia Burkina Faso
Greece Finland Brazil Burundi
South Africa Italy British Virgin Islands Cameroon
Oman Portugal Cambodia Central African Republic
Saudi Arabia Romania Cape Verde Chad
USA Spain Cayman Islands Comoros
Malaysia Sweden Chile Congo (Demo. Rep. Of)
Switzerland Colombia Congo (Rep. Of)
Korea South Costa Rica Cook Islands
Lebanon Dominica Cuba
Belgium Dominican Republic Djibouti
Luxembourg East Timor Eritrea
Netherlands Ecuador Ethiopia
Nigeria El Salvador French Polynesia/Tahiti
France Equatorial Guinea Gabon
Germany Fiji Gambia
Monaco French Guiana Georgia
Canada Grenada Ghana
Guadeloupe Gibraltar
Guatemala Guam
Guyana Guinea
Haiti Iran
Honduras Iraq
Jamaica Ivory Coast
Macau Kazakhstan
Martinique Kenya
Mayotte Kyrgyzstan
Mexico Laos
Montserrat Lesotho
New Caledonia Liberia
Nicaragua Libya
Pakistan Macedonia
Panama Madagascar
Papua New Guinea Malawi
Paraguay Maldives
Peru Mali
Puerto Rico Marshall Islands
Saba/Curacao Mauritania
Sri Lanka Mauritius
St. Kitts & Nevis Micronesia
St. Lucia Moldova
St. Vincent Mongolia
Suriname Montenegro
Syria Morocco
Trinidad & Tobago Mozambique
Turkey Myanmar
Turks & Caicos Islands Namibia
Ukraine Nepal
Uruguay Niger
Venezuela Palau
Virgin Islands US Palestine
Reunion Island
San Marino
Solomon Islands

Please note: The weight restriction for all international orders is 1kg. Some countries may incur additional customs charges, which will have to be covered by the customer.

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Sadly, at this moment in time we are unable to deliver to the following countries: Åland Islands, Antarctica, Belau, Bouvet Island, British Indian Ocean Territory, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Laos, Nauru, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palestinian Territory, Pitcairn, Saint Barthélemy, Saint Helena, Somalia, South Georgia/Sandwich Islands, South Sudan, Svalbard and Jan Mayen, Syria, Timor-Leste, Tokelau, Tuvalu, Vatican, Western Sahara and Yemen.



Product Weight(g)
Al!ve Body Recovery Bath Flakes 760
Al!ve Post-Workout Body Gel 140
Al!ve In-shower Moisturiser 230
Al!ve Clean & Shave Shower Mousse 210
Al!ve Cooling Shower Gel 230
Al!ve Exfoliating Shower Gel Scrub 230
Al!ve Hydrating Spray Moisturiser 210
Al!ve Energising Body Gel Lotion 230
Al!ve Muscle Ease Foam Bath 540
Al!ve Anti-Perspirant 90