Privacy and Cookie Notice
Introduction And General Terms
Al!ve is committed to protecting your personal information when you are using our services, which we want to be a safe and enjoyable experience. This Privacy and Cookies Policy relates to our use of any personal information that we collect from you when using our website and online services. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
This Privacy and Cookies Policy explains the following:
- What information Al!ve may collect about you;
- How Al!ve will use information we collect about you;
- When Al!ve may use your details to contact you;
- Whether Al!ve will disclose your details to anyone else;
- Your choices regarding the personal information you provide to us;
Al!ve is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws"). No website can be completely secure.
Who Are We?
Al!ve, a multi-beneficial product range powered by Magnesium, helps your body feel refuelled and ready to cope with your busy lifestyle.
The Al!ve brand is owned by Brand Architekts Group plc. To find out more, please click here.
What Information Will Al!ve Collect About Me?
When using our website and interacting with Al!ve, we do collect certain personal information from you. In running and maintaining our website and in general when conducting our business, we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
- Information provided voluntarily by you when you register for an account online, enter a competition, promotion or survey and when you report a problem with our site. This may include name, address, payment information, telephone and email.
- Information that you provide when you communicate with us by any means.
Al!ve collects information about how you use our website and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information please see the section on Cookies. All such information is held on secure servers. Al!ve complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as fully confidential.
How Will Al!ve Use The Information It Collects About Me?
Al!ve will use your personal information for a number of purposes including, but not limited to, the following:
- To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
- To provide you with the most user-friendly online navigation experience;
- We may also show you relevant advertising on third party sites where you have agreed to this;
- To contact you about a submission you have made;
- To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not.
- For analysis and research purposes so that we may improve the services offered by Al!ve. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible;
- We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;
Where Al!ve proposes using your personal information for any other uses we will ensure that we notify you first. Please see the section on Changes to Al!ve’s Privacy and Cookies Policy for details.
When Will Al!ve Contact Me?
We may contact you in relation to any contact or enquiry that you submit to us when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
Contact for marketing purposes?
Al!ve will only send you marketing emails where you have agreed to this.
We offer regular emails and bulletins to let you know about Al!ve news and services.
We may personalise the message content based upon any information you have provided to us previously and your business type.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). If you don’t want to be shown targeted advertising messages from Al!ve, some third party sites allow you to request not to see messages from specific advertisers on that site in future.
Will Al!ve Share My Personal Information With Anyone Else?
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes. We will keep your information within Al!ve except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and the section concerning Offensive or Inppropriate Content.
Generally, we will use your information within Al!ve and will only share it outside Al!ve where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out above. Sometimes Al!ve uses third parties to process your information on our behalf, for example to provide analysis. Al!ve requires these third parties to comply strictly with its instructions and Al!ve requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
Offensive Or Inappropriate Content Sent To Al!ve
If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to Al!ve websites, social media or communications channels, Al!ve may remove such content.
Where Al!ve reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, Al!ve may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Al!ve would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.
What If I Am Aged Under 18?
If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to Al!ve when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
How Long Will Al!ve Keep My Information?
We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity, or as long as is set out in any relevant contract you hold with Al!ve.
Can I Request That My Data Be Deleted?
Please see the section on finding out what data Al!ve holds about you.
Can I Find Out What Data Al!ve Holds About Me?
Under the General Data Protection Regulation you have the right to request a copy of the personal information Al!ve holds about you and to have any inaccuracies corrected or your data deleted. We require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Manager, Brand Architekts PLC, 8 Waldegrave Road, Teddington, TW11 8GT or email [email protected]
We will need two copies of forms of identification, which can be:
- Driving licence
- Birth certificate
- Utility bill (from last 3 months)
- Current vehicle registration document
- Bank statement (from last 3 months).
What is a Cookie?
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our Services page, we might find this out from your cookie and relevant information on your second and subsequent visits. Al!ve uses this type of information to help improve the services it provides to its users. Please note that during your visits to Al!ve websites you may notice some cookies that are not related to Al!ve or our contractors.
To enhance the user experience, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the Al!ve website. Al!ve does not control the dissemination of these cookies and you should check the relevant third party's website for more information. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Al!ve website.
Where Al!ve embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. Al!ve does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.
Other information collected from web browsers
Your web browser may also provide Al!ve with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Al!ve and this may be captured by performance cookies.
Do Not Track Browser Settings
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests. We're giving you this information to comply with recent legislation, and to ensure that we are honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
Changes To Al!ve Privacy And Cookies NoticeThis Privacy and Cookies Notice may be updated from time to time so you may wish to check it each time you submit personal information to Al!ve. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Al!ve websites to submit personal information to us. If material changes are made to the Privacy and Cookies Notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).
Contacting Al!ve About This Privacy And Cookies Notice
If you any questions or comments about this Privacy and Cookies Notice please contact:
Data Manager Brand Architekts Group PLC Address: 8 Waldegrave Road, Teddington, TW11 8GT Email: [email protected]